Terms of Delivery
BOOKING AND CANCELLATION CONDITIONS
BestPark Oy (hereinafter “BestPark”) and the local BestPark host comply with these terms and conditions when renting parking spaces in the travel park area (hereinafter “Travel Park”). These terms and conditions are binding on the above parties as well as the customer after the customer has made and paid for the reservation.
Booking and booking confirmation
The reservation is made through the BestPark Mobile online service and the customer pays the entire reservation amount immediately. The reservation can be paid either via online banking or by credit card. After a successful purchase, a confirmation will be sent to the email address provided by the customer.
When booking, the customer must provide their name, contact information (address, telephone number and email address), time of arrival and departure, and method of payment to BestPark. The person making the reservation must be of legal age (18 years and over) at the time of booking.
The customer will be provided with driving instructions to the Travel Park’s location and with a code for access to the area (hereinafter “Parking Code”).
Customer arrival and departure from the Travel Park
The Travel Park is available for the customer on their arrival date, starting at 13 and it shall be vacated on the reported departure day by 12 noon.
Stay and services in Travel Park
The parking code for the Travel Park area will be sent to the customer at the email address provided by the customer. With the Parking Code, the customer can enter the location area of Travel Park and the service building located in the area.
The Travel Park rent includes the right to use the Travel Park for the reserved period reserved by the customer. The amount of rent also includes the services according to the service level of the Travel Park in question, which are described in BestPark Mobile. BestPark has the right to make changes to the service levels and the services corresponding to them.
The additional terms and conditions for additional services on BestPark Mobile are separately described for each service.
The customer must take care of the cleanliness of Travel Park and the parking space assigned to the customer during their rental period.
The customer is obliged to follow good manners in the location of the Travel Park and to take into account the rules of order in the location of the Travel Park. Within the location of the Travel Park, there is a so-called general silence in force at night between 23.00 and 7.00, when customers must avoid causing disturbance. If the customer substantially violates the rules of order of the Travel Park location area, the customer’s operations otherwise cause disruption to other customers in the area or the customer violates the booking and cancellation conditions under this agreement, he or she may be removed from the Travel Park location.
Modification and cancellation of a reservation
Cancellations and any changes to a reservation already made must always be made in writing to BestPark by email. The cancellation of a reservation is considered completed when information about the cancellation has been received by BestPark.
Cancellations must be made 2 days before the start of the Travel Park reservation period. If cancelled later, 50% of the total price will be refunded.
If the customer wants to change a reservation they have already made, BestPark has the right to charge 10 euros as additional costs for making the change. The customer must make changes to the reservation no later than 2 days before the start of the Travel Park reservation time. Changes to the reservation made after this date will be considered as a cancellation of the previous reservation and the submission of a new reservation.
If the customer does not accept the Travel Park or the customer accepts it after the arrival time indicated, the customer is not entitled to a refund of the payment already made. The customer is not entitled to a refund or compensation, even if he or she suspends the reservation and leaves the Travel Park before the departure date indicated.
Customer obligations and handover of Travel Park on the day of departure
The customer must hand over the Travel Park by 12 noon on the day of departure. If the customer has not handed over the Travel Park on the agreed departure date by the above-mentioned time, BestPark is entitled to receive full compensation (100%) for one day and other costs incurred in relation to the delayed delivery of the Travel Park due to the customer.
The customer is responsible for the damage caused in the Travel Park and in the area where the Travel Park is located. The customer must report the damage to the local BestPark host immediately after it has occurred. The customer is obligated to compensate BestPark and the local BestPark host for any damage caused.
The customer must ensure that the rubbish in the Travel Park’s parking space is taken to a waste point in the Travel Park’s parking area and the Travel Park’s parking space is otherwise left in a clean condition. If the cleaning of the Travel Park parking space after the end of the rental period has not been performed or it has been performed incompletely, BestPark has the right to charge the customer a reasonable fee of 50 euros for cleaning.
The customer has the right to use the received Parking Code only for their own use and to travel to the location of the Travel Park and to the service building located there. The customer is obliged not to give this Parking Code to third parties. If the customer passes on the Parking Code to a third party despite this prohibition, the customer is obliged to compensate BestPark for the damage caused in full.
Security and liability over customer property
Travel Park touring parks are fenced and equipped with a CCTV system. CCTV is only used
for property protection and crime investigation. The footage may only be viewed by the
customer service DialOk Oy, and by BestPark Oy and the authorities.
BestPark and the local BestPark host will not be responsible for any damage or loss of the
customer's RV or camper, or property inside them within Travel Park touring parks.
The service provider’s right to cancel the reservation
BestPark may cancel a reservation in case of force majeure. In this case, the customer is entitled to a full refund of the payment made to BestPark.
If a booking has to be cancelled for a reason attributable to the customer, such as disruptive behaviour or breach of contract, the customer is not entitled to demand a refund of the payment they have made.
Comments, dispute resolution and applicable law
The customer must address all remarks and complaints related to a Travel Park to BestPark without delay after the emergence of the reasons underlying them.
If the customer fails to fulfil this notification obligation, the Travel Park will be deemed to be in a condition that meets contractual requirements. Deficiencies in the Travel Park must be jointly verifiable by the parties. Therefore, BestPark is not liable for defects that have been reported to it only after the end of the Travel Park’s rental period.
In case of disagreement, the customer has the opportunity to get help primarily from the Consumer Advisory Service. After this, the customer can also refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) if the parties cannot reach a mutual agreement on the matter.
Finnish law applies to these reservation and cancellation conditions.
Other terms and conditions
We reserve the right to make changes. Before making a reservation, the customer must read and accept the valid reservation and cancellation conditions and the Travel Park’s service levels.
Payment service provider
Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the payment service provider. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the product supplier in the first instance.
Paytrail Oyj, Finnish Business ID: 2122839-7
FI-40100 Jyväskylä, FINLAND
Phone: +358 (0)20 718 1830